Browsing All posts tagged under »customer service«

Are you the bad habits of your customer?

June 1, 2017 by


I was talking to a friend of mine recently, and he mentioned that his customers keep coming back to him for more and more of his services. Even, when he quit his job and moved onto a different company, his customers followed him to the new company. He was mentioning that he is their bad […]

What is your product road map?

February 16, 2013 by


In my previous employment, we were evaluating a web conferencing product. We were actually moving from one product to another, due to cost reasons. We were so used to what we were using and one of the most important features was not available in the product we were evaluating. However, the cost was so enticing […]

Grapevine – is it the same as buzz?

January 19, 2013 by


Grapevine is the most powerful and efficient form of communication within any company. Employees don’t talk about the number of releases that they did the last year; employees don’t talk about the profitability of a particular customer but they certainly talk about the $3000 the company spent to fly a technician to fix a $300 […]

I don’t have the VISA power

January 12, 2013 by


I maintain my savings account with ICICI bank and I use Internet banking extensively. A few months ago, I saw a menu item ‘Pay any Visa Credit Card’. I was so happy that I could transfer funds directly to my credit cards without having to write a cheque. This month, when I tried transferring money, […]

Differences that make THE DIFFERENCE

July 20, 2012 by


I am used to recharging prepaid mobile in I accidentally discovered that site last year and continued my patronage even after hearing better options than it, for the recharge was instant and never failed even once. But in recent days couple of recharges failed and ┬átheir webpage displayed recharge status as “Not Applicable”. Their […]

Stop complaining and start liking!

January 26, 2012 by


I learnt a lesson not to complain from a gentleman who used to manage our local betting shop. This was an incident I saw first hand where customers stopped complaining. There are traditional moaners/whiners, guys who cant go past a day without complaining about something. One important aspect of customer service is putting customers first. […]