Browsing All posts tagged under »Customer experience«

Are you the bad habits of your customer?

June 1, 2017 by


I was talking to a friend of mine recently, and he mentioned that his customers keep coming back to him for more and more of his services. Even, when he quit his job and moved onto a different company, his customers followed him to the new company. He was mentioning that he is their bad […]

Makemytrip experience – it worked both ways!

May 22, 2017 by


I recently went on a road trip and I used makemytrip to do my hotel bookings. The offers were great and the initial experience of booking was pretty nice. I booked into a fantastic resort at Kovalam in Kerala and then I realised that it is at a distance of 800 Kms from Chennai and […]

Great customer experiences

March 2, 2014 by


There is a Pantaloon outlet near my house. We went there and parked our vehicle in their allotted parking space and somehow I did not like the way the security person was talking to some other customer in the parking space. As we are regulars there, we decided to venture into the shop, else I […]

Not an odyssey!

December 16, 2013 by


A few years ago, I went to this Odyssey outlet in Chennai along with a friend of mine. Those days, you don’t go to an outlet like Odyssey looking for something, but instead you spend some time there and end up buying something. We both looked like normal blokes in not so expensive attire. Once […]