Browsing All posts tagged under »customer delight«

Are you the bad habits of your customer?

June 1, 2017 by


I was talking to a friend of mine recently, and he mentioned that his customers keep coming back to him for more and more of his services. Even, when he quit his job and moved onto a different company, his customers followed him to the new company. He was mentioning that he is their bad […]

Customer delight

July 25, 2012 by


In the pursuit of ‘customer delight’ I often used to find myself promising more than it’s reasonable, or even possible, to deliver. In the process many of my team members just hated me for it (not the heartfelt kind of hatred, more of a mild irritation). So I would often find promises broken, deadlines missed. […]