Browsing All posts tagged under »customer complaints«

Bad reviews are good for business!

May 5, 2017 by


We manage the social media promotions for a technology company and we received a comment from one of their customers on their Facebook page, stating that they are unhappy with the support provided by the organisation. While we had the option of hiding the comment and acting on it, we did check with our customer […]

This is how you disconnect…

November 27, 2013 by


I have been a customer of Airtel for more than 10 years now at different cities – Madurai, Coimbatore and Chennai. I have been holding my current broadband connection since 2005 and I haven’t had much issues with them. Recently, there was an issue in accessing my Internet and I registered a complaint with them. […]

Your plan is changed!

November 4, 2013 by


I subscribed to Airtel’s data plan along with a land line number in the year 2005 and I haven’t had much issues with them since then. At different points in time, they kept calling me to opt for different better plans at a lower cost and I willingly subscribed to those as it benefited me […]

Stop complaining and start liking!

January 26, 2012 by


I learnt a lesson not to complain from a gentleman who used to manage our local betting shop. This was an incident I saw first hand where customers stopped complaining. There are traditional moaners/whiners, guys who cant go past a day without complaining about something. One important aspect of customer service is putting customers first. […]