Browsing All Posts published on »May, 2017«

Makemytrip experience – it worked both ways!

May 22, 2017 by

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I recently went on a road trip and I used makemytrip to do my hotel bookings. The offers were great and the initial experience of booking was pretty nice. I booked into a fantastic resort at Kovalam in Kerala and then I realised that it is at a distance of 800 Kms from Chennai and […]

Bad reviews are good for business!

May 5, 2017 by

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We manage the social media promotions for a technology company and we received a comment from one of their customers on their Facebook page, stating that they are unhappy with the support provided by the organisation. While we had the option of hiding the comment and acting on it, we did check with our customer […]