Browsing All Posts published on »May, 2012«

Genchi Gembutsu

May 31, 2012 by


One of my customers is having a torrid time dealing with customer issues. They have been literally fire fighting the last few weeks and trying to keep their customers happy. One of the primary things that was discussed time and again was to provide service assurance to all their customers. They have hundreds of customers […]

Drive and Let Drive

May 21, 2012 by


It was just another day like every other day, the same transit route, same traffic, same raging summer heat, same traffic red lights, but today there was something superfluous to the routine- not pleasant though – a distinct siren wailing from a distance. I kept looking around to figure out if there was an ambulance […]

Comedy of Communication – VI

May 15, 2012 by


On a round-the-world cruise arranged by his MBA son, Kantibhai Lallubhai was joined at the breakfast table by a Frenchman from the adjoining cabin. As he was about to dig into his specially ordered vegetarian meal, the Frenchman cheerily exclaimed, “Bon appetit!” Not accustomed to meal-time greetings, and presuming the Frenchman was introducing himself, he […]


May 14, 2012 by


Eagerly Chiman Lal headed for the village sathsang conducted every month by the high priest. While he did find solace in the hour-long, quasi-religious affair, more importantly he hoped to meet a pretty girl from the next village, who occasionally dropped in for the sessions.That evening however, it seemed he was out of luck. “Close […]

Irony of Life

May 10, 2012 by


He was born to be an entrepreneur, or that’s how he thought about himself. Also he reasons to himself that he wasn’t raised to be that way. This someone I know, is a hard worker. I wish he were more of a smart worker, (but again I’d wonder the problem lies there- we are made […]

Just another miserly fellow employee…

May 8, 2012 by


I’ve never seen anyone this stingy, he’s a colleague of mine. He’s just 24, but a miser like 42. He never takes a bus, even if he wraps up by 7:30-the usual walkout time-he’d wait until he gets a free ride home irrespective of how long it takes. He’d punch his ID in the Bio […]

My Rajini is sleeping inside!

May 5, 2012 by


Rajini was a 6 years old cute doll who visits my office along with his father, my friend. She is a big fan of super hero Rajinikanth. Every time she comes to office we make her perform cute half-baked but still lovable Rajinikanth styles and cherish. Last evening, she came to my office and upon […]