Are you the bad habits of your customer?

June 1, 2017
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I was talking to a friend of mine recently, and he mentioned that his customers keep coming back to him for more and more of his services. Even, when he quit his job and moved onto a different company, his customers followed him to the new company. He was mentioning that he is their bad […]

Makemytrip experience – it worked both ways!

May 22, 2017
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I recently went on a road trip and I used makemytrip to do my hotel bookings. The offers were great and the initial experience of booking was pretty nice. I booked into a fantastic resort at Kovalam in Kerala and then I realised that it is at a distance of 800 Kms from Chennai and […]

Bad reviews are good for business!

May 5, 2017
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We manage the social media promotions for a technology company and we received a comment from one of their customers on their Facebook page, stating that they are unhappy with the support provided by the organisation. While we had the option of hiding the comment and acting on it, we did check with our customer […]

Chocolate currency

May 22, 2014
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I go to a neighborhood supermarket. The shop doesn’t keep adequate change at the counter and most often than not, if they have to give you a balance of 2 or 3 Rupees, they always give you chocolates instead. I kept collecting chocolates from them and I wasn’t particularly interested in eating them. One morning, […]

I have the eraser and pencil

April 11, 2014
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This story was shared by a storytelling session participant on how communication is interpreted by different people. He and his friend were doing mechanical engineering and as a part of his course, they were asked to do a lab in Electrical Engineering. Though, they did not like it, they didn’t have a choice to opt […]

See the wonder!

April 10, 2014
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My 9 year old son complained of tooth pain for a few days and I took him to a Dentist. Once we reached there, he started conversing with the Dentist asking her a number of questions. He started with, “Would you be pulling my teeth with something and would it pain?” and then when she […]

Your story is worth telling…

April 9, 2014
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Recently, I was doing a workshop on storytelling, where I was speaking about the importance of using personal stories in communication. Many of them had this question in their minds and one of them asked me, “Why would somebody be interested in my story?”. I asked them back, if they can tell me names of […]